2023

Friday 16th June 2023

Tapestry underwent maintenance at 10PM BST

Saturday 3rd June 2023

Planned maintenance was completed

Friday 3rd Feb 2023

Our server upgrades took longer than expected meaning we were down from 11pm-2am. Sorry for the inconvenience.

Saturday 28th Jan 2023

Tapestry underwent scheduled maintenance from 21:00 until 22:45 GMT

2022

November 2nd 2022

For the week from the 26th to the 2nd of November, an issue with our support ticket response system meant that our replies to you were not being delivered. This has been resolved and all queued emails from us have been sent.

September 29th 2022

Over a few days leading up to the 29th September, a small percentage of users saw an error message when trying to upload media. This was caused by strain on the database from our background workers. We were able to alleviate that and successfully requeue the media from the 29th. To avoid surprising any users with media suddenly appearing, we did not requeue any from before the 29th.

2021

September 8th 2021

Apologies to those of you who experienced some errors this morning. They were due to some of our web servers running out of disk space. The issue has now been resolved.

September 2021

The first week of September our phone provider experienced a DDoS attack that affected our ability to make and receive phone calls.

There was also a problem with securresuite.co.uk that card issuers (e.g. banks in the uk) use to verify that your card is secure. This meant that the card transactions processed through this company failed.

Saturday 13th March 2021

Scheduled maintenance: Tapestry was offline between 6 and 7 am GMT on Saturday 13 March for upgrades.

January 2021

From January 5th-11th we saw an increased rate of errors on Tapestry. These were the result of a chain reaction triggered by an exceptionally high load. We experienced some issues with background tasks in the week that followed, see below for details. You can also see our information page about it for FAQs.

Tuesday 19th Jan 2021

We saw a few bursts of errors on Tuesday 19th at 8:35am, 8:43am and 11:20am. These quickly subsided and we believe we have found the cause.

Thursday 14th Jan 2021

Since 5:19pm iOS app users were emailed any notifications that should have been push notifications. Any iOS users who were affected should start receiving push notifications the next time they open the app (which triggers it to re-register with us). Any iOS users who didn't receive a notification overnight should now be getting them as normal.

Wednesday 13th Jan 2021

Some users were not receiving email notifications. We made sure any missed email notifications went out, but they may have been delayed.

Tuesday 12th Jan 2021

Tapestry remained stable all day. Media did take slightly longer to process than usual and some document uploads and scheduled observations stalled after background processes resumed the day before, though. Our developers identified and fixed the issue. Stalled tasks were all restarted with the scheduled observations backlog clearing by about 7pm and the antivirus checks for documents finishing early Wednesday morning.